Problems with the iPhone and sound from the speaker or headphones / earphones are not common, but they do occur. Here are some suggestions for fixing the fault and get your iPhone working again.
Often the iPhone headphone problems and speaker or earphone faults, like no sound with the earphones, can be solved quite simply. However, if everything here fails to get the audio functioning properly you might need to take the device back to Apple for repair.
Power off the iPhone or iPad
The iPhone and iPad can function for years without ever being switched off or rebooted. It just isn’t necessary with modern devices. Except when they go wrong that is.
If there is a fault, no matter what type of fault it is, switch off, wait a minute and then switch it back on again. You would be amazed how many electrical devices, including iPhones and iPads, that can be fixed with this technique.
Power off or force restart to solve problems
Hold down the sleep/wake (power) button until the power-off slider appears on the screen. Slide it to power off.
Wait a minute and then hold down the sleep/wake button until the Apple logo appears on the screen. Then let go.
There is another way to power off the iPhone and iPad and restart them - a force restart. It has a slightly different effect to the previous method and it can cure some problems.
With an iPhone 6s or older and iPads and iPod Touches, hold down the sleep/wake button and Home button until the Apple logo appears. It takes about 10 seconds. You can then let go of the buttons.
The iPhone 7 and 7 Plus have a new type of home button and this method no longer works. Instead, hold down the sleep/wake button and the volume down button until the Apple logo appears.
When it has powered off, wait a minute and then hold down the sleep/wake button until it comes on again.
Adjust the volume
Use the hardware volume buttons on the side of the device to turn up the volume. If they have no effect, pull up from the button of the screen to show the Control Center, swipe to show the audio controls, and drag the slider to increase the volume.
Also make sure the ring/silent switch on the iPhone is switched to ring.
Turn off Bluetooth then swipe left and turn up the volume
Try different earphones or headphones
Perhaps the earphones or headphones are faulty and the iPhone or iPad is fine. Try different earphones or headphones. If the second headphones are fine then the first is faulty, but if the second headphones don’t work either, then you have narrowed down the fault to the iPhone/iPad itself.
Turn off Bluetooth
Maybe the iPhone or iPad is trying to send the audio to a Bluetooth device by mistake and not the speakers or earphones. Pull up from the bottom of the screen to show the Control Center and turn off Bluetooth.
Suck or blow
Dust, dirt, fluff and other debris can get stuck in various parts of the phone, headphones or earphones. For example, it can get in the headphone socket, not the iPhone 7 obviously because it doesn’t have one, but older iPhones, iPod Touches and iPads.
There is a remote control on the iPhone and iPad EarPods cable and tiny bits of fluff and grit can get into the button. The earphones can also attract dust and dirt.
Use the hose attachment on a vacuum cleaner to suck out the fluff. Alternatively, use a can of compressed air to blow it out. Be careful not to freeze delicate components though, a blast of air can be cold.
Gently shake the phone, EarPods and remote to dislodge any gunk. Use a soft bristle brush to brush out any dirt.
- Written by Roland Waddilove
- Published: 26 October 2016