Some people have had problems with Microsoft’s new Edge browser in Windows 10 and it can freeze on a page or pop-up. It is malware, adware or something similar and you need to reset Edge, but how?
Problems with Internet Explorer are quite easy to fix and if you go to the Control Panel, open Internet Options and select the Advanced tab, there are two buttons. One is Restore advanced settings, and the other is Reset. These two buttons fix many problems with the browser.
Where is the equivalent facility in Edge? There isn’t one. It does not mean that you cannot reset Edge, but it is not so straightforward. The malware or adware installed can make it even more difficult.
All these changes to settings are designed to prevent malware or adware from loading automatically. Even if Edge is working fine, it is a good idea to set Edge this way.
Close down Edge
The first thing to try when you have a problem is quitting Edge. Close the browser window in the usual way if you can, but don’t worry if you cannot. Right click the taskbar and select Task Manager. Find Microsoft Edge on the Processes tab, right click it and select End task. Run Edge again and see if there is still a problem.
Uninstall malware and adware
Click in the search box on the taskbar and enter Control Panel. Click it in the search results and then click Programs and Features. Take a good hard look at the programs installed on the computer. Are there any that could cause problems with Edge or other browsers on the computer?
Look for toolbars, search helpers, possible adware and malware. Uninstall anything you suspect could be causing a problem.
Go to Settings
Click the three dots menu in Edge and select Settings.
Some people have had problems with this because the browser has frozen and become unresponsive. There are several possible work-arounds, for example, try clicking the new tab button – the plus at the top – and then select the new tab. Press Ctrl+T to open a new tab.
Press Ctrl+Shift+N to open a new window. It may have the same fault, so press Ctrl+Shift+P to open a new InPrivate window. Press Ctrl+W or Ctrl+F4 to close the current tab.
Press Ctrl+H to open the History tab and click Clear all history.
Somehow you have to get into Settings. Sometimes you might need to open a new tab and then as fast as you can, switch to it and close the previous one.
Once you get the Settings panel to open, go to the Open with section and select A specific page or pages. Use the drop down menu to select Bing or a custom page and enter the URL, such as http://www.google.com. The idea is to stop whatever page is currently loading – a bad page, adware or whatever – from loading the next time you run Edge.
Open new tabs with
Set Open new tabs with to A blank page, or Top sites. Again this is to stop any other page, such as a malicious one, from opening when a new tab is opened.
Scroll down to the bottom of the Settings panel and click View advanced settings. Turn on Block pop-ups, turn off Use Adobe Flash Player. This will help to stop whatever malware is on the computer from running.
Scroll down the advanced settings and click the menu under Search in the address bar with. It may have been changed to something else, so set it to Bing.
Turn off Use page prediction to speed up browsing…
Close Edge and make sure it is not running in Task Manager. Open Explorer and go to C:\Users \YourName \AppData \Local \Packages \Microsoft.MicrosoftEdge_xxxxxx \AC \MicrosoftEdge \User \Default \Recovery \Active
Delete any files in that folder.
If you have problems finding the folder, go to the View tab in Explorer and tick the box Show hidden items. The AppData folder is hidden, so you need this setting to access it.